CareStream for Dental Practices
The right answer between patients, for the whole dental team, in every language they speak.
Dental practices run small teams to a packed appointment book, with decontamination, radiography, medical emergencies and a regulator that expects CQC and GDC standards to be met together. CareStream gives every member of your team instant access to your protocols and policies, grounded in your own documents, without leaving the surgery.
CareStream Hub
Bridge Street Dental
What is our decontamination process between patients?
From your Decontamination Policy
Follow your decontamination cycle: clean, inspect, sterilise and store instruments correctly, and record each cycle. Use the right PPE and keep clean and dirty areas separated at all times.
The Challenge in Dental Practices
A small team, a packed book, and two sets of standards to meet at once.
A dental nurse needs the decontamination steps confirmed before the next patient walks in, but the practice manager is on a call and the policy folder is in the office. A new associate is unsure of your local radiography protocol. A team member whose first language is not English struggles to follow a written procedure with the next patient already waiting.
Dental practices are inspected by CQC while the clinical team also works to GDC standards, all with a small team and very little spare time. CareStream closes the gap between the protocol on paper and the practice in the surgery, for every member of the team, between patients.
A packed appointment book
Questions about decontamination, radiography and protocols come up between patients, with no time to hunt through a folder.
A small, mixed team
Dentists, hygienists, therapists, nurses and reception all need consistent answers from the same approved protocols.
Decontamination and infection control
Instrument processing, PPE and clean and dirty separation have to be right every single time, and recorded.
CQC alongside GDC standards
Inspectors look at safety, radiography and emergencies, while the clinical team also works to GDC expectations.
Everything CareStream Does, For Your Dental Practices
One platform for protocols, training, audits and CQC.
CareStream is far more than policy access. Every service runs on the same engine, grounded in your own documents, and all in one hub your team signs into once.
Care Policies
Decontamination, radiography and emergency protocols answerable in the surgery, in any language, with the source policy and version cited.
Learn more →HR Policies
Your staff handbook on demand for the whole practice. Leave, pay and employment questions answered any time.
Learn more →Staff Training
Modules built from your own protocols, delivered in the hub, with renewal reminders for mandatory training.
Learn more →Care Audits
Guided audits for decontamination, infection control, radiography and health and safety, scored as you go and inspection-ready.
Learn more →CQC & Compliance
Evidence that builds itself, plus regulation coverage showing where your policies leave a gap.
Learn more →CQC Staff Questions
Prepare your dentists, nurses and reception for the conversations inspectors have on the floor.
Learn more →CQC Report Chat
Upload your inspection report and chat with it, cross-referenced against your own policies.
Learn more →Business Continuity
Make your continuity information instantly reachable by every member of the team, on any day.
Learn more →In Practice
How your practice uses CareStream, day to day.
CareStream is not another system your team has to remember to use. It fits the moments that already happen between patients, and gives the right answer at the moment it matters.
A dental nurse turning the surgery around wants to confirm the decontamination steps before the next patient is seated. Rather than wait for the practice manager, they ask CareStream and get your exact cycle, drawn from your own policy, in seconds. The room is ready on time and recorded correctly.
A newly arrived associate is not yet sure of your local radiography protocol. Instead of interrupting colleagues or guessing, they ask the hub and receive your approved procedure every time, so their practice matches the rest of the team from their very first list.
A patient becomes faint and unwell in the chair. A team member checks your medical emergency protocol in the hub, sees the immediate steps and where the emergency kit and drugs are kept, drawn from your own policy, and the team responds together.
A patient at reception raises a complaint about their treatment. Reception checks your complaints procedure in the hub and follows your exact steps and timescales, rather than promising to find out and ring back.
A dental nurse whose first language is Portuguese asks an infection control question by voice, in Portuguese, and listens to the answer read back. The guidance is exactly the same as an English-speaking colleague would receive.
Before an inspection, the practice manager sends CQC practice questions to the team, reviews who has answered, and checks the regulation coverage report to see where a policy needs strengthening, all before the inspector arrives.
Answers Between Patients, For The Whole Team
Your protocols, answered the moment they are needed, without leaving the surgery.
Any member of the team asks a question in plain language and gets the answer from your own protocol, with the source and version shown. No hunting through a folder, no waiting until the manager is free, and no guessing with the next patient already waiting.
Because every answer is grounded in your documents and cites them, your dentists, nurses, hygienists, therapists and reception act on the same approved guidance, every time.
In the language your team thinks in.
Your policies stay in English. A team member whose first language is not English can ask in Portuguese, Romanian, Polish or any of over 60 languages, by typing or speaking, and hear the answer read back in the same language. Nobody is held back by a written procedure they find hard to follow at speed.
What CareStream Does For You
Safer practice, a confident team, and inspection evidence that builds itself.
Protocol answers between patients
The team gets approved guidance in the surgery, between patients, without waiting for the practice manager to be free.
Consistent practice across the team
Dentists, nurses, hygienists, therapists and reception act on the same protocols, so practice is consistent whoever is in.
A team supported in its own language
Every member of the team understands your protocols, whatever language they are most confident in.
Mandatory training kept current
Training built from your own protocols, with automatic renewal reminders and a live compliance dashboard.
Inspection evidence on tap
Every query is logged, and your CQC readiness builds itself from real, day-to-day policy use.
New and locum staff up to speed fast
A new starter can ask your exact protocols from day one, instead of relying on whoever is nearby.
Getting Started
Up and running in your practice, usually the same day.
There is no new hardware, no integration project, and no training day. You bring your own policies, and CareStream does the rest.
Upload your policies
Add your policies, your staff handbook and any local procedures. CareStream reads and indexes them automatically within minutes, and keeps your version history.
Invite your team
Staff get a one-tap sign-in link and install the hub on their phone like an app. No passwords to remember, no classroom session, and nothing for them to learn.
Start asking
From day one, your team ask questions and get answers from your own documents, and your CQC evidence begins to build itself with every query.
CQC for Dental Practices
Built around the areas inspectors look at most.
Dental practices are inspected by CQC on safety and effectiveness, while the clinical team also works to GDC standards. CareStream gives you evidence that your policies are live and in use, prepares your team for inspector conversations, and shows you where your policies leave a gap before an inspection finds it.
Evidence of policy use
Every policy query is logged by role, language and date, building a CQC Readiness Report you can download as a PDF.
Staff ready to be asked
Inspector-style questions across the five key questions, answered by staff in their own words and scored by AI, with review and retry.
Regulation coverage
CareStream reads the content of your policies and shows which regulations are covered, partly covered, or a gap.
FAQs
Frequently asked questions.
Give your whole dental team the right answer, between patients.
See how CareStream works for your dental practice.