Your policies, turned into instant answers. In any language.
Upload your policies once. CareStream turns them into answers your staff can use at 3am, training modules, audits and inspection evidence. Grounded in your documents. Never the internet.
60+
Languages supported
<30 sec
Response time
Every query logged
CQC audit trail
30%+
UK care workers born outside the UK
150+
Languages spoken in UK care settings
1 in 3
Night-shift policy questions go unanswered
£85
per month, less than one agency shift hour
The Challenge in Care
The language gap in care is a safety gap.
Policies in English only
Your carefully written procedures are inaccessible to a large portion of the people they are designed to protect.
No support at 3am
Night staff face clinical uncertainty without a manager present, and no reliable way to find the right answer fast.
Compliance gaps at inspection
CQC expects evidence that staff actively use and understand your policies. A folder on a shelf isn't evidence.
Trusted by care providers across the UK
How CareStream Works
Upload your policies once. Everything else runs off them.
Your policy library is the engine. Upload it once and CareStream turns it into instant answers for your staff, training modules, audits and CQC evidence, all grounded in your own documents. Never the internet.
Upload your policies
Upload your policy library and staff handbook via the admin dashboard. PDF, Word, or plain text. CareStreamAI processes them and builds your private, searchable library.
Instant policy answers
Staff ask in the hub, by email or by voice, in 60+ languages, and get cited answers from your policies in under 30 seconds.
Learn moreStaff training
Training modules built from your own policies, completed in the hub, with renewal reminders and completion tracking.
Learn moreCare audits
Structured audits scored section by section, producing inspection-ready reports and action plans.
Learn moreCQC preparation
Readiness Reports, inspector-style staff questions and an audit trail of evidence that builds itself.
Learn moreStaff start asking
Your team sends questions via email or the web chat portal, in any language. CareStreamAI identifies the language automatically and retrieves the most relevant policy content.
Instant, grounded answers
Responses arrive in under 30 seconds, in the language the question was asked, drawn only from your approved documents. Never the internet.
Your compliance evidence builds
Every query is logged. Your CQC Readiness Report builds automatically, policy access, language activity, staff engagement, version history.
Training
Two kinds of training, one hub
Training your service builds from its own policies, and ready made CPD annual training courses your team can start today. Both are completed in the same staff hub, in each learner's first language, with certificates and evidence handled for you.
Training
Adhoc training modules generated from your own policies, so staff learn your agreed ways of working, not generic content.
- Built from your policies and approved by you before staff see it
- Face to face sessions organised, with a payroll ready report
- One training matrix across annual, adhoc and face to face
CPD Annual Training
Ready made annual courses for every mandatory subject, built for real learning and measured learning gain.
- Buy a licence per staff member and allocate in one click
- Completed in the hub in over 60 languages
- Certificates and CQC ready evidence build themselves
Regulatory Intelligence
Your policies and the law, answered together.
How it works, an example
Staff asks in the hub
“What do I need to document after a medication error?”
Drawn from
Answer includes
- Your home's exact documentation steps
- CQC's requirements for recording medication incidents
- Whether RIDDOR reporting is triggered
- How the two align and where your policy goes further
CareStream
Crossways Care Home
What do I need to document after a medication error?
22:31 ✓✓
Your Medication Error Policy
Complete a Medication Error form within 1 hour, record in the MAR chart, and notify the GP and next of kin by end of shift.
CQC Regulation 12 also requires
The incident must be reviewed as part of your quality monitoring. If the error caused harm, it may trigger a RIDDOR report within 10 days.
Your policy meets CQC Reg 12 and goes further with same-day notification requirements.
📄 Medication Error Policy v2.1 · Section 4.2
⚖️ CQC Fundamental Standards · Reg 12
⚖️ RIDDOR 2013 · Regulation 4
22:31
A selection of frameworks included
and moreCQC Fundamental Standards
Reg 12, 17 & 19The baseline requirements every registered service must meet: safe care, governance, and fit and proper persons.
Health & Safety at Work Act 1974
HSWA 1974Employer and employee duties around risk assessment, safe systems of work, and incident reporting.
GDPR & Data Protection Act 2018
UK GDPRHow resident and staff data must be collected, stored, shared, and protected.
Mental Capacity Act 2005
MCA 2005Supporting residents who may lack capacity to make decisions, including best-interest processes.
Safeguarding Adults
Care Act 2014Legal duties to protect adults at risk from abuse, neglect, and exploitation.
RIDDOR
RIDDOR 2013When and how to report workplace injuries, diseases, and dangerous occurrences to the HSE.
Our Services
One platform for your whole care operation.
CareStream is far more than policy access. Training, audits, CQC preparation and your staff handbook all run on the same engine, grounded in your own documents, and all in one hub your team signs into once.
Care Policies
Every policy answerable in seconds, in 60+ languages, with the source policy and version cited.
Learn moreHR Policies
Your staff handbook on demand. Leave, pay and disciplinary questions answered in any language.
Learn moreStaff Training
Modules built from your own policies, delivered in the hub, with renewal reminders and tracking.
Learn moreCare Audits
Guided, structured audits that score each section and produce an inspection-ready report.
Learn moreCQC & Compliance
Evidence that builds itself, plus regulation coverage showing exactly where your gaps are.
Learn moreCQC Staff Questions
Inspector-style questions, answered by staff in their own words and scored by AI, with retry.
Learn moreCQC Report Chat
Upload your inspection report and chat with it, cross-referenced against your own policies.
Learn moreBusiness Continuity
Make your business continuity information instantly queryable by every member of staff, on any shift.
Learn moreBuilt for every care setting
View all settings we serve60+ Languages
Ask in any language. Answered in the same language.
Language is detected automatically. No selection required.
Falls Policy v3.2 · Seksyon 4.1
Falls Policy v3.2 · Section 4.1
Falls Policy v3.2 · Section 4.1
Falls Policy v3.2 · Section 4.1
Falls Policy v3.2 · Section 4.1
Falls Policy v3.2 · Section 4.1
Speak your question. Hear your answer.
Not everyone types quickly in their second language. In the hub, staff can ask policy questions by speaking instead of typing, hands-free, mid-task, in their own language, and have the answer read back to them.
Why It Can Be Trusted
The AI doesn't make things up. It can't.
What it uses
- Your uploaded policies
- Your staff handbook
- Your approved regulatory guidance
- Exact sections relevant to each query
What it never uses
- ✕ The internet
- ✕ Other organisations' policies
- ✕ General AI training data
- ✕ Anything outside your documents
Enterprise Ready
Designed to operate at scale
Everything a group operator needs to run consistent, compliant care across multiple sites, without the complexity of enterprise software.
- Clear total cost of ownership across your group
- Lower cost per service user as you grow
- One policy library, consistently applied across every site
- Multilingual access as standard, no extra configuration
- Group-level CQC Readiness Reports, generated automatically
- A partner that listens and scales with you
Pricing
Simple, transparent pricing.
No hidden costs. No per-user fees. No surprises.
Starter
£85/month
Per home. Unlimited staff users.
- Policy library (up to 25 policies)
- Hub and email access for all staff
- 60+ language support
- 500 queries/month
- Full audit trail
- Basic analytics
Professional
£230/month
Per home. Everything in Starter, plus:
- Unlimited policies
- 5,000 queries/month
- CQC Readiness Report PDF
- Policy gap detection
- Language analytics
- Staff engagement by individual
Enterprise
£385/month
Per home. Everything in Professional, plus:
- Unlimited annual training allocations
- Build your own audits
- Training effectiveness analytics
- Multi-site group console
- Workforce compliance register
- Priority support
FAQs
Frequently asked questions.
A risk free way to get started
CareStream is free for 14 days
for your whole team.
Full access for 14 days. No charge until day 14 — cancel anytime.
Get Started
Give your whole team the policy access they deserve.
14-day free trial. No charge until day 14. Set up in under an hour.
From the Blog
Insight for UK care professionals.
How Often Should Care Policies Be Reviewed? The Honest Answer for UK Care Providers
The sector baseline has settled on annual review for most core policies. That is the defensible starting point, but it is not the whole answer. The off-cycle triggers are where the real risk sits.
CQC Terminology for Care Providers: The Words That Carry Weight in an Inspection
Most providers use CQC vocabulary loosely in everyday conversation. A manager says "we need to notify CQC" when they mean they should mention something in an email.
Policies Aligned to CQC Quality Statements: A Writer's Guide
Most policies fail this test. They live in a folder, written in dense English, structured for nobody in particular and on a shelf in the manager's office. The carer who needs the answer cannot find it. The inspector who needs to trace it to a quality statement cannot see the thread. Both walk away with the same conclusion: the policy is not doing its job.
CQC quality statements explained: the single assessment framework and what changes in 2026
The CQC has changed its assessment framework twice in three years, and many providers are still trying to work out what inspectors actually look at. This piece is a straight guide to CQC quality statements.
Why Downloaded Care Policy Templates Create Contradictions (And What to Do About It)
Most care services run on a patchwork of downloaded templates, and nobody reconciled them after they were assembled. That is the uncomfortable truth behind a lot of confident policy folders.
Care Policy Version Control: How to Know Which Version Is Current (Without Buying New Software)
The most dangerous document in your care service is not the one that is missing. It is the one that looks current but is not. Managing policy versions in a shared drive is a quiet, persistent problem, and the question of which version is current gets harder every time someone saves a file with a name like "Fire Safety Policy FINAL (2).pdf".
When Two Policies Disagree, Staff Follow the Wrong One
It is 3am and a domiciliary carer is standing in a client's kitchen, phone in hand, trying to remember which reporting route applies to the bruise she has just noticed. She read the safeguarding policy last week. It said one threshold. She read the incident reporting policy this evening. It said something slightly different.
Keeping Care Policies Current When CQC Regulation Moves: A Guide for Registered Managers
You cannot read gov.uk every day. You have a rota to fill, a supervision backlog, and a team that needs you on the floor, not in a browser tab. Yet adult social care regulation updates keep landing, and each one quietly asks the same question: which of your policies are now out of date?
Policy Gap Analysis for Care Homes: A Step by Step Guide
Most care homes do not fail inspection because they lack policies. They fail because the policies they have do not match what actually happens on shift. If you have been through a stressful inspection, you already know the difference between a policy folder and a policy culture.
Onboarding International Care Staff: A 4-Week Induction Playbook for UK Providers
The uncomfortable truth is this: the Health and Care Worker visa route for care workers has closed. Every international recruit you hire from now on is already in the UK, often carrying experience from a previous sponsor, and your first month together will decide whether they stay.
Policies Required by CQC for a Care Home: The Complete Checklist
There is no single, official list of policies required by CQC for a care home. That is the uncomfortable truth most registered managers discover somewhere between their first inspection and their third.
Translating Care Policies: What Gets Lost, and How to Check Understanding
Your care policies are written in English. A significant portion of your workforce thinks, dreams, and asks questions in another language. Translating care policies is the obvious first step, and it is a necessary one.
How Many Care Workers in England Speak English as a Second Language? The Data Behind the 3am Question
The adult social care sector has spent years recruiting internationally while never once testing whether policy comprehension survived translation. That is the uncomfortable truth this article starts from.
CQC Evidence Categories Explained: Where Your Evidence Base Is Thin, and How to Fix It
Your filing cabinet is full. Your training matrix is colour-coded. Your supervision records are signed and dated. And somewhere in the gap between what you can produce and what an inspector can ask for, your evidence base has a hole you will not see until someone points at it.
The Complete Guide to Care Home Audits: Digital Solutions for Daily, Weekly and Monthly Compliance
As a care home manager, you are expected to juggle dozens of regulatory checks each month, from the medicine cupboard to fire evacuations.
Care Home Policies: The Complete Guide to CQC Compliance, Digital Access, and Staff Training
Managing care home policies is about more than just owning a binder of documents or purchasing a downloadable pack from a commercial provider, and having worked in numerous Residential Care Homes, I know how frustrating these binders are and that most staff don't read any of them.
Safeguarding Adults and Children Training for UK Care Staff: A Complete Guide
This guide explains the legal landscape, the practical challenges of delivering consistent safeguarding education, and how CareStreamAI bridges the gap with language-first technology and automated follow-up training designed specifically for the modern, multilingual care workforce.
Dementia Care Training in the UK: Why Follow-Up Training Is the Missing Piece
When searching for effective dementia care training in the UK, most providers offer a single session and a certificate. CareStreamAI takes a different approach.
The Complete Guide to Care Certificate Training in the UK
If you are entering the health or social care sector this year, or you manage a team that needs to demonstrate consistent competency
The Complete Guide to Manual Handling Training Courses (UK Regulations and 2026 Best Practice)
Every year, thousands of care workers in the UK sustain injuries that could have been prevented with proper training, and employers face legal consequences when they fail to meet their obligations.
CQC Inspection Day: What to Expect and How to Be Ready
For anyone running a care home, a nursing home, or a home care agency in England, a few moments carry more weight than the day a Care Quality Commission (CQC) inspector
The 2026 CQC Single Assessment Framework: What It Is, What It Means, and How It Applies to You
The CQC Framework in 2026: What's Changing and How to Get Your Care Service Ready
RIDDOR in Care Homes: What to Report, When and How
RIDDOR applies to care settings, but the specific triggers are often misunderstood. A clear breakdown of what must be reported, to whom, and within what timeframe.
How to evidence equality and diversity for CQC
CQC's Equality & Diversity requirements go beyond a signed policy. Inspectors want to see evidence that your workforce has equitable access to guidance, training, and support.
The Hidden Risk in Your International Care Workforce: When Knowledge Gaps Become Compliance Gaps
The UK care sector has been reshaped by international recruitment. According to Skills for Care, around 105,000 international recruits started direct care
What is a CQC Readiness Report? A Plain English Guide for Care Homes, Nursing Homes and Home Care Agencies
CQC inspectors look for evidence that staff actively understand and apply your policies. A CQC Readiness Report provides that evidence in a structured, presentable format.
Night shifts and policy access: the gap most managers do not know they have
Most policy access in care homes happens during office hours. But clinical uncertainty does not keep office hours — staff working at 3am often have fewer resources than they need.